[Resolved]  Hathway / Gujarat Telelink [GTPL] — Refund not received even after multiple communication with customer care

Address:

GTPL HATHWAY LTD, Lotus IT park, Subhanpura,Vadodara, Gujarat

Hi, I had paid Rs. 3000 to one of the GTPL agent on 20th March for 6 month broadband prepaid plan (User ID : BB[protected]). But as per his promise this connection was not setup with in 2-3 days. so I cancelled this connection and requested for refund. but after frequent followups my refund was not processed. so I decided to go with same after 2 months (30th May 2020) but again installation team was not able to setup internet to my home due to some technical problem. So again I cancelled this connection but still waiting my refund. In between when I was checked with local GTPL representative, He informed me my broadband account was showing active and continuous download sessions are observed. again I informed same to GTPL Customer care but received same message, 'Your complain is under process and we will try to resolve it
as early as possible. ' even after 12 months I have not received my refund and not aware who was used my account. GTPL has not taken any action against him and not refunded my Rs. 3000 amount.
They have raised ticket[protected] against this but still not issued refund.