Hathway / Gujarat Telelink [GTPL] — Regarding refund

Address:

Ahmedabad

My user ID is BB[protected] and i requested for a new connection but due to coordination and desynchronization between your teams am unhappy with your service, since 5 days was waiting for solution but your executive Mr. Sandip Pal was unable to resolve my concern hence I would like to discontinue the process and requesting for refund of advance payment of Rs. 6095 which i paid on 24th Match-2021. i hope i will receive a refund soon and such a process won't be regretted as like your services.
Revert back with timeline of issuing refund