Hathway / Gujarat Telelink [GTPL] — Worst service at all. (connection transfer issue)

Address:	Ahmedabad, Gujarat, 380004
Website:	www.gtpl.net

Hi,
Good morning dear support team,

Now, once again i have to ask for your support.in last week, i relocate my self to new resident from the old one as because i'm living on rent. my newly location is just near by to the old one, you can say the 500m - 600m.

So, the problem is that i had already registered online complain about transferring my internet connectivity to the current location. one complaint, i placed online through gtpl website and the other offline request is by calling a gtpl customer care. i have to place the online request as because whenever i trying to call on any of the customer care numbers, there is always one voice message is there "our executives are busy to serve other customers" though you call at anytime (day / night/ early morning / office time).

The offline complaint, i placed before two days ago but i can't see that complaint / ticket number which i was given by the customer care executive and that's why i have to place the new online request through gtpl website. i thought that the person had avoided my issue to register.

No one was came to my home to resolve the issue within from last 3 days and even though there is no reply from local gtpl agent (chehar cable network, sabarmati unit, ahmedabad) as well through whom i took the internet connection. they call me on time just at the time of renewal of my internet connection to take an amount from me.

I was trying to call gtpl customer care from yesterday afternoon and today morning i got success to call them but i got the reply from the executive that "system is down and he was not able to checkout my details and so he was not able to forward my query to technical team of gtpl."

Please help to resolve my this current issue.

Thanks