Hathway — Harassment from hathway

Address:	Mr. Kiran Kumar Address : Hathway House, 137,138 , Infantry Road . Corporation Division No 59.Civil Station , Bangalore - 560001 Email: [email protected]
Website:	www.hathway.com

My Hathway broadband account number is [protected].

I had requested for disconnection of hathway broadband and am willing to surrender my hathway device ~70 days ago. This was even when my internet was still active.

Complaint 1: Hathway took no action and did not collect the device but closed my service ticket without action. I had filed multiple disconnection requests and none of them have been acted upon. One such request was raised on 10th October, ticket number 10102020M600573 and was closed within 1 day without any action. Multiple such requests were raised and none of them have been acted upon.

Complaint 2: I have been receiving multiple harassment calls from callers pretending to be Hathway customer service. These people are not from hathway as they can neither take any action of actually terminating my account or even know what all service requests I have submitted, but they have my phone number and know that my account is pending renewal. They do not even know my updated phone number that I had updated on hathway app, which means Hathway is leaking sensitive customer information to 3rd parties just for harassment purposes. This is a huge breach of customer trust.

Complaint 3: I have reached out to Hathway via email as well from this same email address and there has still been no action. Instead, the number of harassment calls have increased.

Complaint 4: I have filled a device return form on https://docs.google.com/forms/d/e/1FAIpQLSdGMu1djNDZxU1fqYWK4FjhM8G8GS9t7fX9CXiTvuFP316NOg/formResp...⇄ but there has been no action from Hathway on actually collecting the device.

Complaint 5: In lieu of all this inappropriate behaviour from Hathway I have submitted a formal complaint to Cyber Crime division of India. The complaint is currently in jurisdiction of Bangalore Cyber Police. In fact, I have already informed this to [protected]@hathway.net with all the spam callers and still there has been no action. That is how bad it is.

In light of all this proof I'm ready to go to court once again if Hathway harasses me further when all you had to do was take action on my service requests. I am entitled to compensation from Hathway for this but I wish this will not go that route. As mentioned above I have all the proofs required for all the facts that I have posted above.