Hathway — Hathway cheated me by reducing 4 days in my plan

I am writing to formally lodge a complaint against Hathway Internet Services regarding the unethical business practices and poor customer service experience I have encountered. Despite multiple attempts to resolve the issue directly with Hathway, I have not received a satisfactory response or resolution.

I am a active customer of Hathway internet service provider from 2019 or earlier. In June 2023 I renewed my plan to 6 month and they gave me 2 months free(60 days).

To provide you with more context, my current plan, which was supposed to be 6+2 months starting from June 9, 2023, had an invoice validity period from June 9, 2023, to December 8, 2023. As per the terms, an additional 60 days (2 months) were to be added to the plan duration. Until a few days back, the plan expiry date displayed in the Hathway app was February 8, 2024.

However, few days back, I was dismayed to discover that the plan expiry date has been modified to February 4, 2024, resulting in a reduction of four days from the initially communicated validity. This discrepancy is concerning, and it greatly impacts the value I anticipated from the subscription

Despite my efforts to seek clarification and resolution, my interactions with two customer service representatives were far from satisfactory. Not only they don't care and close all of my tickets neither providing any solution nor reaching out to me, however couple of executives assured me that 4 days will be added to my account on 28/01/2024 but till now this is not completed from Hathway's end.

Hathway's actions not only violate the terms of the agreed-upon service contract but also undermine my consumer rights to fair treatment, transparency, and effective resolution of grievances.

In light of the above, I kindly request your intervention to investigate this matter thoroughly and ensure that appropriate action is taken against Hathway for their unethical business practices and disregard for consumer rights.

Furthermore, I seek the following remedies:

A refund or compensation for the reduced validity period of my internet plan.
A formal apology from Hathway for the poor customer service experience and unprofessional behavior of their representatives.
Assurance of improved customer service standards and transparency in communication from Hathway moving forward.

I have enclosed copies of relevant documents, including my service contract, communication with Hathway, and any other pertinent information to support my complaint.