Hathway — Hathway device submission - pre-legal team

Address:

Hyderabad

Hi,

Please see attached screenshot for reference purpose.

I have already informed over the phone calls and in mails that shifting to new location and doesn't want to extend, so disconnect the connection. However no response from hathway.
Cycle/recharge was expired on 15th oct 2019 and we have shifted to new location on nov'2019. I have received more than 100 calls during this period in Oct'19 and informed customer care executive for the disconnection.

I have waited for 15 days in oct'19 for Hathway executive to come and collect, no one came.

I can't wait in a rented house for so long and hold the device for years to wait for your executive to come and collect.

Its totally Hathway fault, they should have gone to the registered address for collecting the device on time.

Its been almost 10-11 months since I shifted to different location and I am not responsible.

I complained to stop commection and it was the failure of hathway support to stop connection irrespective of multiple reminders to stop connection and hathway send the legal notice to me now?. I had proofs of all emails in my mail box which i had requested to stop the connection. I am not ready to pay any amount. Moreover my connection was prepaid.