Hathway — Hathway Router Installation - Customer care team not helpful

Address:

Mumbai City, Maharashtra

Hi, I took my hathway broadband Internet connection around 1st feb 2015. Sales person promised me all fancy things, like amazing customer care, technical support 24*7. None of which is satisfied. I wanted a wifi router to be installed and was trying to call them since saturday (14th Feb), after trying for around 2 hours i finally hanged up as call was continuosly givigng me no connection possible error. On Sunday I could catch hold of hathway executive which again got cut 3 times. Around 12 pm I got my request registered for wifi connection and the guy over call (named Pawan) told me that their technician will be coming on Monday. Asuming that he is not a liar and they dont fool people, i took off from office and nobody came till 5pm. Now when I called that lady over call (named Naznin) told me that no one can come today and I will again have to wait tomorrow. When I asked her about any approx time, she bluntly told me that she can't say. Also when I asked her to transfer my call to some senior she said no for that as well and hanged up the call. I am very much disappointed with the services that they promise and don't provide.