Hathway — Hathway: Wrong Penalty and Return of Router

UVenkatesh

from Bengaluru, Karnataka

Address:

Hyderabad

Used hathway internet as prepaid more than 3 yrs and due to covid we have vacated our rented house in hyderabad and moved to hometown by the time we have 3+months net connection but as i moving from rented house taken modem with me and after active months are over for internet keep getting calls for activation then i said can't take right now but when offices are opened and when we back to hyderabad will reactivate it and even provided my address to return the modem but they are talking very unprofessional over phone from hathway team and initiated the penalized amount of 3500rs.
Hatway team is harrasing the customers without hearing what customer is saying in the current covid condition.

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Hathway customer support has been notified about the posted complaint.

Jul 16, 2021

Updated by UVenkatesh still getting calls from Hathway and keep asking for payments when there is no active connection and initiated a payment of 4500. what we have to do in these conditions and they are not listening for to us and also charged and paid around 500 rs for not to disturb.