Hathway — Internet broadband/ Amount paid but connection was not provided - Not received refund amount of Rs. 425

The account number provided to me is [protected]

My LM coordinator generated was[protected]M775394.

I made the payment of Rs. 425 on 06/10/2020 and have attached a screenshot of the payment for your reference.

At, this point all I need is a refund of the amount 425- . INR, I have paid to Hathway.

Payment process

Bharath - [protected]

The person who spoke to for installation was Malathi her mobile number is [protected] for the payment processing and said to contact her for any issues. But after that blocked my phone number

Installation

Praveen - [protected]
The person who came for installation was Praveen his mobile number [protected] he came on 10/10/2020 and informed me he cannot give connection and ask for refund

Thereafter, I tried reaching Her multiple times via call, but the calls went unanswered, sent them text messages and what's app messages but did not get any reply.

I called Malathi from a different mobile number on 15/10/2020 to which he replied saying your connection has been cancelled please reach customer care for the further information. He did not provide and cancellation ticket number.
I have raised ticket no 17102020M743551 on 17/10/2020 for refund but it closed without no refund and again I raised new ticket 13112020m278027 on 13/11/2020

At, this point all I need is a refund of the amount 425- . INR, I have paid to Hathway.

Request, Hathway to look into the issue at priority .

Regards,
Vamsi