[Resolved]  Hathway — Internet down - poor customer service (Customer id: 1059288)

Address:

500013

I have been using Hathway internet from a long time to be exact from 2013. The service was poor but still I held onto though there were much better service providers in the market. Recently I changed my plan from 2 Mbps to 50Mbps, since then I am seeing hell. Internet fluctuates all the time mainly in the weekends I still can’t figure out why is that. When I call the customer service on[protected] I hear the same story, " the service is under maintenance it’s going to take 6 hrs to fix it, whenever I wish to talk to someone like a supervisor what I get to hear is, they will arrange me a call back which I never receive. I pay quarterly for this service, so every weekend I am loosing around 6-7 hrs, that means in a month its around 28hrs, so in 3 moths around 84 hrs. When I asked the representative as how would hathway compensate these hours that I loose, I still get the same answer, “arrange a call back within 24hrs, it’s really a big hassle for me to even call these people. I normally access internet only on weekends because I don't get time to access it on weekdays. Today 11/11/2015 internet was down since morning, I called the customer service he said me the same story, it was back after roughly five hours. To surprise internet was very slow, I was shocked to see the speed. It was between 4-8Mbps. I called the c/s again, same thing I get to hear. It’s really annoying for me to even call. I would request you to look into it.
Here are some tickets numbers that i managed to get from one rep.
[protected]- 20th OCT 2015
[protected]- 21st OCT 2015
[protected]- 31st OCT 2015

Name: Mithun M
Customer ID: 1059288
Contact: [protected]