Hathway — Internet not working for 21 days | |||
I enrolled for a 9 months service of 50 mbps with Hathway, starting 1st Feb 2021. Since 21 days now, i am constantly facing internet issues. The representative told me that Hathway don't have infrastructure to provide constant 50 mbps speed which was promised to me. 99% of the time, the speed is not more than 5mpbs. I told if that was a case, they should have not plans for 50 mbps. I told anyways, let me take another internet service provider. The representative told they cannot refund the money even though i understand we are unable to provide you speed of 50 mbps. Was this information helpful? | |||
Hathway customer support has been notified about the posted complaint. | |||
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