Hathway — Irresponsible service

Address:

Surat, Gujarat

Dear Sir/Madam,


With reference
to the above subject, I would like to bring a few points to your notice
regarding the poor service I have been receiving from Hathway Cable &
Datacom Ltd.I had taken a new Wi-fi network connection from Hathway (A/c No.1127542) on 11.06.2014
after paying 3 months deposit in advance. Now, there is a problem in the
network connection from the past 1 week i.e. from 18.07.14. I had raised a
complaint on the next day i.e. 19.07.14 and the attending official told me that
they would clear the issue the same day. But, there was no solution made. Each
day I call up and complain, they say that the problem will be solved soon. I
have already talked to Mr.Nishant, Mr.Nitin & Customer Care. Each one gave
me a different answer. When one said the fibre was cut, another said that there
was some problem in the junction box. Whatever be the issue, my problem
was not solved. I also called up the nodal officer, Mr.Jigar on 23.07.14. He
promised me that the connection will be restored by 24.07.14 but, again there
was no solution. Today, after 7 days, when I called up the nodal Officer, he
said that he would get back to me within 2 minutes. But, still no response.
Now, when I called up Mr.Jigar, his phone is switched off, Mr.Nishant is not
answering my call and absolutely no reponse from anybody.


What sort of
service is this? During the time of taking the connection itself we had
informed hathway that we will be available at home only after 5.30 pm from
Mon-Fri. The same had been repeated while lodging the complaint also. Yet, your
official said that he found the house locked when he came here today for
complaint resolution. Are you trying to make a fool o[censored]s? How do you expect us
to be at home when we had already informed you that we will not be available at
home before 5.30pm. Every day we call, your officers reply that the problem
will be solved by evening. And once it is evening, nobody picks up the call. If
we delay the payment by even one day, you levy a fine on us. Now, what do you
have to say for the 7 days we had to endure without the connection? I
request you to cancel my account and refund my money at the earliest. In case
of further delay, I will be forced to lodge a complaint with the Consumer
Court.


Thanks & Regards


Mahesh R │Sr.Officer Admin & HR │Niko Resources
Limited

GSPC-NIKO JV, Hazira Gas
processing Facility, Surat - Gujarat, India.

' +[protected], 2870320│ M +[protected]│* [protected]@nikoindia.com