Hathway — LOS Redlight Issue

Since 2 days there is a red light blinking on LOS on hathway router.
I have raised a complaint to hathway customer service, they said they would fix it in 24 hours but no one called or came to fix the issue. I am working from home and I am not able to connect. I have already paid for 6 months.

It tried to reach hathway customer service people and they only say someone will come and fix.

It has been worse experience from hathway service people.
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    2007
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
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    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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