[Resolved]  Hathway — Malpractice done by Sales team by adding top-up without customer's approval

Address:	400067
Website:	www.hathway.com

Account no: 1102588. It is shame that your sales representative are doing malpractice to earn incentive. I am prepaid user and how I am suppose to receive bill for Rs 562.25? The extra top-up of 10-15GB has added to my account without my knowledge. I remember I used to receive calls from sales team and they were pitching me top-up. I already told them I am satisfy with my plan as I am not frequent internet used. I pay 6 month advance so how there supposed to be a bill? When I contacted phone support and area dealer. Both assured me it will be taken care off. However, I am still receiving message to pay amount in order to avoid interruption. I contacted email support but they're not even able to communicate properly in english. Not even able to answer to my single query. I just need to get it resolved. It has been around month. I did send 3-4 email asking to contact Supervisor but no response yet. Shame!!! Such a bad customer service and allowing employees to do malpractice in customer's account. I just want it to get resolved soon. I will post it to all social sites.