[Resolved]  Hathway — Moved out from location due to covid but still get charged with 425

Address:

hyderabad Hathway : No. 603, 604, 6th Floor, Mahaveer Chambers, Liberty X Road, Himayath Nagar, Hyderabad - 500029

I keep getting calls from people saying calling from hathway and that since I am out of state for some time and holding the wifi router, they will charge me with legal action or else i can pay 425 and can close the account. I did not believe them and raised a ticket in hathway app to inquire about this. They confirmed that this is the correct process so when next time support team called telling me that you have raised for internet closure i believed that. I made the payment which is even showing in hathway app. I was told immediately after payment i will get an email with all the account closure detail and about router that that will be collected during weekend. post payment, no emails was received and the support person who shared there number are not even taking the calls. I am pretty sure i will get a call after 1 month for next 425 rupees. Such a mistake taking hathway connection. By the way these are number from where these support team called me. [protected], [protected], [protected], [protected]. they know lots o[censored]sers are not using internet connection as most of them are at native places due to covid and they are misusing this. The ticket no which are raised with hathway which went no where : 03032021M246385, 23032021M598269, 25032021M646448