Hathway — New connection setup details | |||||
I have two complaints 1. Installation of the New Hathway setup is done from the installation guy from Hathway. He provided the username and password for the accessing the internet. But when i try to browse anything, it is asking for the authentication and when I provided userame/password it says Invalid credentials. When I try to retrieve the username using the account number provided by the installation guy, it says "Invalid Account Number". I am calling to customer care and also dropping mails to the customer service of Hathway, I see no proper response from the team.They simply saying that they will inform to their back end team and nobody is contacting to resolve the issue. I have attached the mail here along with the screenshots for your reference. Hathway Account Number Provided: 1467306 Hathway Username provided by the installation persion: [protected]@hathway.com Hathway Username provided by the customer care representive: [protected]@hathway.com 2. Installation for my Hathway connection is done on 03-Nov-2015, but Hathway website shows it as 30-Oct-2015 and renewal date for the connection is calculated accordingly. I request to correct the renewal date as till now i am not able to use the Hathway services. Same requested in the mail which i attached here. Regards, Srinivas [protected] Was this information helpful? | |||||
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Hathway customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Today morning (06-Nov-2015) around 10 AM, one of your customer support person called me about the issue. He said that he has updated the settings and asked me to test the connectivity after restarting the modem. I have followed the instructions and tested the connectivity after restarting the modem, but still the issue exists. I informed the same to your customer support person and he said that he will give a call back after sometime. But till now I didn't get any response from your customer support :(
Please find the attached screenshot where its clearly saying "Account Number is incorrect" when I try to recover the username by providing the Account Number..
Please find the attached screenshot where its clearly saying "Account Number is incorrect" when I try to recover the username by providing the Account Number..
Hi Hathway,
Still Issue is not resolved :(
Also now if I try to open any website nothing is opening even the Hathway login pages also. Now I see Wifi Network is getting connected but showing no internet access. Attached the screenshot for your reference.
Looking for your active involvement in resolving this issue ASAP.
Regards,
Srinivas
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Still Issue is not resolved :(
Also now if I try to open any website nothing is opening even the Hathway login pages also. Now I see Wifi Network is getting connected but showing no internet access. Attached the screenshot for your reference.
Looking for your active involvement in resolving this issue ASAP.
Regards,
Srinivas
Point 1 is resolved and I am able to access the Internet from Yesterday(16-Nov-2015).
Still point 2 is pending :(
Still point 2 is pending :(
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we apologize for the inconvenience. An executive will get in touch with you ASAP.
Regards,
Hathway Broadband