[Resolved]  Hathway — No modem provided after the Fibre was installed

On Friday morning dated 13th August 2021, few technical guys from the Hathway came to my house saying they wanted to upgrade my current line to Fibre which i was happy with and asked them when my new modem will be provided for the above support, they conveyed, new modem will be provided in the evening by 6.00 pm. Till today, i haven't got my modem yet and i registered a complaint, this is the Ticket No. for the same "13082021B348970" Also attaching the screenshot for your reference.

Yesterday, when I called a guy called Vinod from Hathway- Kandivali (Thakur Complex) for delivering my model, he said that, you will have to upgrade your plan and pay extra Rs.2200 if you want the modem to be delivered which i thought is bizarre because i already had renewed my plan to 25 Mbps /5 Mbps on 12th April 2021 which is valid till 1 year. Frankly speaking, this is not acceptable, firstly you guys come and upgrade my line to Fibre, without prior intimation regarding the extra charges to be paid. So I request you guys to please ask the technical team to provide me with the modem which has not been delivered yet. If this is not possible then I would like to stop using Hathway altogether and would like you to provide my refund of Rs. 2953 at the earliest as I have already renewed my account on 12 April 2021 by paying an amount of Rs. 4365.

Thanks for all the support and help you have been providing us for more than 15 years and I hope this issue will also be resolved with ease without me needing to upgrade my current account, and my modem be delivered at the earliest.