Hathway — No resolution of complaint for more than 3 days

I had placed a complaint on 11th of July regarding non-functional internet service. However no proper response was provided by the technical team. Their answer is " sir your number is going switched off". I had provided an alternate number and same answer for the alternate number.
I had to call like 5 times to their helpline number so that their team provides a response from technical department. After which they promised that someone will be sent in an hour or so but as you can see from this post the promises were all false.