Hathway — Non delivery of Service Network service - Shridhar Donthula (Borivali)

My customer id : [protected]: Mumbai - Borivali

As we can have not received any response via email/ call we will be filing a consumer complaint against hathway for refund of Rs 2347 as less than 1 GB was used since Jul-2021 till 16-sep-2021 out of 1200 GB (Data as per your own mobile APP) - screen attached.

Hathway is only responding that the issue will be resolved but have not taken any steps to resolve.

We had to make alternate expenses to ensure our children who are attending online classes are taken care of. This also should be reimbursed by HATHWAY.

We have been following up regularly but it seems it is going into a black hole or falling on deaf ears.

We Request You to kindly intervene and help us fight for non-delivery of service

[protected][protected][protected][protected]-----

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Re: Hathway network not working for last 2 weeks

Shridhar Donthula
10:31 AM (2 minutes ago)
to helpdesk, harshit

Dear HelpDesk Team

As we can have not received any response via email/ call we will be filing a consumer complaint against hathway for refund of Rs 2347 as less than 1 GB was used since Jul-2021 till 16-sep-2021 out of 1200 GB (Data as per your own mobile APP) - screen attached.

Screenshot_[protected]-025_com.hathwayapp.jpgScreenshot_[protected]-111_com.hath...⇄

Shridhar Donthula
Vice President - Technology & Delivery
SGD Infotech Solutions
www.sgdinfotech.com
WA : +[protected] /Mobile: +91 [protected]
Linked-in: http://za.linkedin.com/in/yaabuddy

On Thu, Sep 16, 2021 at 9:13 AM Shridhar Donthula wrote:
Dear Team

We have not received any refund nor any call from your side yet.

Please accept your inability to resolve the issue and provide promised service as per the agreement . Refund the amount paid as the necessary service is not provided and its breach of contract for service

Today end of day, we will be raising a complaint with consumer forum and raise the claim for our refund if the same is not done today.

Thanks for your pathetic service and customer service and support .

We will never recommend Hathaway to our friends and contacts

Please take necessarily action today or else we will proceed with our plan as mentioned above

Please feel free to contact me on [protected] for any queries

On Tue, 14 Sep 2021, 4:32 pm helpdesk ., wrote:
Dear Customer,

We acknowledge the receipt of your E-mail sent to Hathway Customer Service Team.

We would like to inform you that we are working on the issue highlighted by you. Our Technical team will contact you shortly and will resolve the issue at the earliest.

Further assistance, Please call 24 X 7 Customer Helpline Number[protected]

Assuring you the best services always.

[protected]

Regards,

Dilshad Khan

HATHWAY CABLE & DATACOM LTD.

On Mon, Sep 13, 2021 at 8:32 PM Shridhar Donthula wrote:
As we have not received any resolution from your end. We are confirming that we would be discontinuing your pathetic service.

Kindly process refund of advance payment done so that we can take internet connection from alternate providers.

Please let us know you accounts department contact details for refund process.

Thanks & Regards

On Sun, 12 Sep 2021, 7:52 pm Shridhar Donthula, wrote:
Dear sir

Please find my account details and usage details as per hathway mobile app.

You can see we are unable to use this network. We cannot continue like this any more. You customer care hardly record any service tickets and close them even with out confirming with customers.

This is not happening with us first time. We have experienced this on many occasions

Please ensure the service is restored by tomorrow morning 6 am or else be prepared to refund Rs 2348 and discontinue your services.

My children are not able to attend their online classes due to this problem.

We just can't go on like this. Let us know whom to speak to regarding this refund.