[Resolved]  Hathway — Poor hathway service/help desk at pune

Address:

Pune, Maharashtra

Hi,

The hathway cable in Pune Bibvewadi area is down since 19.08.14 afternoon.I (cust id :4272) tried to contact the help desk centre/Bibvewadi office[protected] &[protected] many times, but nobody responds to the customer calls for hours together. This is a serious problem since almost more than a year & it is almost impossible to contact these service centers. Today when I could contact 30252100 they told me about system problem & hence directed me to[protected]Bibvewadi office number), which impossible to get thru, as usual.
I was told that there are only 05 lines provided on 30252100 & only one line at 24228133. How can HATHWAY provide such such less no of lines with thousand of customers? The customers are fed up with HATHWAY connection & HELP DESK (???) service.
Are the HATHWAY MANAGEMENT ARE AWARE OF THIS CHAEOS or happy that there are less complaints (because the complaints are not getting registered but the ground reality is horrible).
Please let me know how hathway is going to resolve this. ELSE I have to write in newspapers & to consumer forums about this HATHWAY HELP DESK CHAEOS.
Thanks... Ratnakar Mujumdar, Pune ([protected])