[Resolved] Hathway — Promised to rectify network within 3 hours but it is 3 days over.

sabyar308

Address:

Bangalore, Karnataka

Dear Sir, I am a customer of Hathway Broadband Services from 27th June, 2014 approximately. They gave me a corrupted Modem for which I was facing problems from the very first week. Now it is not working for 4 last days and I have lodged a complain in Hathway on 14th July. One of their support guy promised me that it will be replaced within the same day. From then, I have called Hathway customer service 8 times and each times they said that it will be done within next 3 hours. It is 3 days over now and now just 10 minutes before they said again that it will be done on the next day because their engineers will not work after 6 PM. Before that they had said that it will be done within 6PM today. I am facing problems without the Internet service. Please lodge this as my complain against the service provider.My details are given below: Name: Sabyasachi rakshit A/C No : 1134334 Complaint No: 10189602 Thanks, Sabyasachi Rakshit "Anugraha", Building No 32, 2A Cross, 1st Main, LB Shastri Nagar, Bangalore-17

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Complaint marked as Resolved

I is resolved after 3 days of the lodge of the complain.They replaced the modem and now it is running well. Thanks for the support you provided.

Hathway customer support has been notified about the posted complaint.

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Comments

sabyar308

Yesterday at 8 PM one person called me from +[protected] and said that engineers will come to my house within an hour. I waited until 9:41 PM but they did not come. I called them and they said that it will be done on the next day. Today I called them at 10:34 AM and they are now saying that it will be done at the end of today. This is really frustrating for me. Please take necessary steps to resolve this problem.

Thanks,
Sabyasachi