Hathway — REFUND for my connection

Nikith Naresh

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have applied for a Broad band on 19th Sep'14. Paid a Sum of 1442 INR to the marketing dealer Siddharth ([protected]). They haven't provided me any wiring. Later I was Informed they are cancelling my connection as me far away from connection area. They told me I will be refunded, but I got a call on 16/10/2014 saying me to pay money. I am waiting for my refund & now i am sensing about misusing my personal Documents which I have provided them. Please help me on this. No one is responding there they are just postponing.

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Dr D AJITHA

from Hyderabad, Telangana

we have taken the hathway new Broadband connection on 31st October'2020 Paid a Sum of 1789 INR for 3 months plan. By talking with a salesperson. We have activated the connection in November 2020. Within three days we faced a lot of network issues regarding speed and net dropping. We have given complaints several times but it is not resolved and after a week we fed up with them we requested several times for refund but they are saying that there is no such policy. I asked several times also if you are unable to provide the promised services then why can't refund but there is no response and they are not connecting the calls to the higher authorities also. we have wasted a lot of time to connect with the customer care also. we have faced a very bad experience. Still, we are not getting proper internet service and no refund. total money is getting wasted. Service is very very very very poor.