Hathway — Refund is not received yet

Address:

Kukatpally Hyderabad

Hello,
I have pains 2667 on 25th oct 2020, after many calls to customer care...technician visited our house after a week and mentioned that connection cannot be provided to my apartment .

We called to customer care, to cancel and do the refund .
But we didn’t get any refund yet.

And when we call to customer care, they are telling us to request refund through hathway app, but we didn’t find any option to request cancellation or refund .
Please help us and resolve the issue ASAP.

Refund is not received yet.