Hathway — Refund of money as no connection was given

Address:

Chennai

I have paid Rs. 1344 for Hathway broadband connection in Chennai. After few days of request they informed that my area is not feasible and the connection cannot be given. I've made the payment on November 20th 2021. They still haven't provided for refund. I request refund as soon as possible.
My Hathway account number is : [protected].