[Resolved]  Hathway — Refund related query

Address:	Mumbai City, Maharashtra, 401107
Website:	www.hathway.com/Broadband

I own a prepaid account with hathway internet, while making my last recharge i informed their employee name gaurav emp code : 86726 that i will change address, , he told me the procedure. when came back after a month to change address i was informed that they dont provide connection in that building. when asked for refund i was denied saying its a prepaid account hence not applicable. My complaint is why was i not asked to check at the point of sale that you need to check if we provide our service in that area. why was it after they got the money. Incorrect information given by their employee loss will be mine. Contacted hathway nodal officer, they ignored their mistake and informed me that they wouldn't refund infact asked me to deposit their equipments back. All i want is give me refund for the period i have not used the service. Account holder name : Aaliyah Shaikh Hathway Account no : 1237884 Last recharge done : 03/10/2015 transaction id : 8715778 Service last used : 15/11/2015 Recharge amount: Rs 2100/- for 3 months plan