Hathway — Renewal not activate after complaining many times

Hi Team,
I Ankit Thakur user of Hathway broadband my old A/C I'd:- [protected] and new one A/C I'd:- [protected]. Actually I relocated from my old address but the sales person told me that your old plan or A/c I'd not relocated. So I will brought a new plan. Now on 17th Jan my new a/c I'd plan was expired due to this reason I got a popup that recharged your plan at that meanwhile I have received a call from Hathway customer care executive they told me that to recharged your old a/c I'd and we will activate your old a/c and transfer that old device and plan. Now my both I'd plan was expired while complaining against this issue they told me that we will transfer this amount ₹1910.00 to your new a/c I'd. Last day on 17th Jan 21 my new a/c I'd plan was expired but still my recharge not showing in my plan. After complaining many thimes they deactivate my new plan A/c I'd:-[protected] and activate my old I'd:-
Also I have share the payment receipt of my old a/c I'd:-[protected] but as a demo plan now after every two days my plan deactivate while complaining against this issue no one can pickup the phone aur answer my messages.
I just want either transfer my amount or permanently activate my a/c I'd which is [protected].
I have mentally tortured with the behaviour of Hathway Broadband Service Providers.

So my humble request to you please see this metter seriously and resolve this issue as soon as possible.

Thanks
Ankit Thakur
[protected]