Hathway — Router Refund

Address:

Hyderabad, Andhra Pradesh

Hi My name is Satish Amrutwr. My hathway account no is 1105441. I have disconnected the hathway connection due to irregular service in march 12th. I took hathway router service. After disconnection when I called their agent Raju to come and collect the router he did not come. Everyday I used to call but each time he used to avoid giving some foolish reasons. After 10 days he came. When I asked him about the router refund he said I will get refund in form of DD after 15 days but when I took the router service he did not give me this DD information. After 15 days when I called customer care they said it will 30 days to process a request and I got a mail from Bhavani stating that 45 days will take to process the request. Again on 9th june I called the customer care then agent Akhil talked with me very rudely and said that I will get my refund DD within 48 hours at any cost but till now I not receive anything. On 13th june I got a call from Srinu saying check is ready and need to be signed by somebody and he asked me to wait for another 5 days. Again on 18 June 10.11 AM I got a call from guy named Madhu he said he will look after the issue and let me know when exactly I will get my refund. But till now I did not receive any call from him when I called on 1.13 PM on his number then a girl answered and said his shift is over I do not understand in which shift he was working ?? Today on 20th june I got a call from Rajesh from billing department saying my refund request will be taking 10 more days. Everytime when I am calling they are giving the excuses.