Hathway — Set top box is not working

Address:

Bangalore, Karnataka

Hi, I have a problem with set top box and it is nor working from Sunday. When I call the local guy he says he will come and replace the box in couple of hours. I have been calling from past 4 days and the response is same, it hasn't been fixed yet. When I called the customer care @[protected] they gave different numbers to complain in the local area, no body is ready to take it up the issue. When I call the customer care and told the same, they simply told there is no complaint process in Hathway, if you don't like the service you can disconnect it. such a pathetic response from customer care. I paid 6 months advance last month, Please take up the issue and resolve at the earliest or pay my money back. I stay in Kasturi Nagar, house no#101 4th G cross, 2 nd floor.