Hathway — Spped downgraded to 1 MBPs even though usage limit has not reached

Address:

Pune, Maharashtra

My hathway account number is 1127216. My current internet plan is "HD 2 STREAM 50MB 6Mon U" which was renewed on 08/12/2014. Since 10/1/15; my internet speed was downgraded to 1 Mbps and I received a message stating that my FUP was 100%. But my usage for this billing cycle has hardly reached 4 GB. It looks like all members who have renewed their plans are facing this issue. I have been making a complaint to various persons everyday since 10th Jan but no resolution so far. I contacted customer care, their nodal office and sent mail to thei r headoffice in Mumbai; but to no avail. Now, their nodal officer in has stopped accepting my calls and probably blocked me. Customer care just give usual response that this will be followed up by billing team and complaint would be resolved in one day. Next day I get SMS that complaint has been closed; but my internet speed still remains 1 MBPs. If anyone else is facing the speed issue after renewal, then let me know [mail to vijayb.[protected]@gmail.com]. I'm in the process of filing a PIL and FIR for this .