Hathway — Technical Team Agent Kavya's Unethical Behaviour

Address:

Ramamurthy Nagar

I would like to escalate this complaint to the manager. The agent Kavya S from Technical Team called me at 7:17 PM on Monday 7th of Jun 202. Regarding renewal of package explained my concern and asked her for her full name to make a note. She shared her first name and refused to share her Surname stating its professional call. Taking down the full name of Agent is no where a crime in the Telecommunication Customer Service which is legal as per the rules and regulations. When asked her to expand her surname which Kavya do I refer as there will be many Kavya S in your department she said its none of your Business and disconnected the call. She was sounding very arrogantly on the call which is not the proper customer ethics. I am a customer paying for a service which you are providing and I don't entertain dis-respect and unethical behavior of the agents. Please train the agent well before putting her to the customers. I wish to take this complaint to the higher authority and expect a call back from the Complaints at the earliest on my phone number provided on the account. And I do need the agent's full name while I receive a call back. As a customer I do have the rights to know the agent's full name which is legal.