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Hathway

[Resolved]  Hathway — Unethical behavior with no service

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.hathway.com/Broadband

My wi-fi internet connection is not working since last 11 days. I have lodge several complaints regarding this with no resolution every time I call customer service they says a complaint has been forwarded and in 4 hours it will get resolved but no body follows it up then no filed executive has visited my place and has checked regarding issue.the last time I called customer service they very rudely said that if you are not happy with the service please disconnect the services.
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Oct 21, 2015
Complaint marked as Resolved 
Finally a Field executive visited my place as i was requesting from last 12 days. Within a minute he came to know that the adapter (which powers router) is faulty, i replaced the adapter and my wi-fi started working.
Hathway customer support has been notified about the posted complaint.
Oct 19, 2015
Updated by cheta52 My name is Chetan my Account number is 1296086 and my Contact number is - [protected]. Account is by name Karuna Garhwal
Oct 19, 2015
Updated by cheta52 Just received a FRAUD CALL from [protected] stating that he is from head office and he can refund half monthly bill and asking for card details when i said adjust it in the next bill as i am not comfortable giving card details he disconnected the call and when i called back getting error that this is not a right number.Reporting to the police immediately.
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Comments

Dear [protected]@yahoo.co.in,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Regards,
Hathway Broadband
Reply
They are very prompt in sending SMS reminders & calling back for renewals, they deserve 10 Star rating, in collecting the subscription.
Not seeing the same enthusiasm in resolution of customer complaints. Never get the committed broad band speed for which we paid.
This time I do not want to renew the service.
Sampath Kumar G - Hyderabad, Telangana
Reply

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    +91 25 3252 0310
    +91 11 6165 6655
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    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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