Hathway — Unilaterally changing the billing cycle date

Hi, History of my Complaint to Hathway is as below on the POOR Customer Service. They only need us to pay money.

The Funny part is that even after escalting the issue to the so called Appellate Authority I got the below message that your issue is resolved!

My Reply on Nov 24, 2020

Dear Sir,

Thanks for your reply. While I wait for a resolution as mentioned in your below email. I get this message as below:

'Dear Customer your Hathway Request ID[protected]W385909 has been closed. Kindly click on the below link to give your feedback. The link will only be open till next 24 hrs. https://tinyurl.com/y3fqn795'

So pathetic customer service.

Regards,
Manoj

My Reply on Nov 22, 2020

Dear Sirs,

I am writing to you to you to complain about the rude behaviour of your Customer care executive on the call received on 22nd Nov 2020 at 2:22PM for resolving my complaint raised regarding billing which was never experienced from any of your earlier customer care executives.

The details of my complaint for Ticket No 20112020W385909 Raised on 20th Nov 2020 is as below.

This Is regarding issue of my plan ‘MEN Retention Supreme1 20Mbps Blr Pre Mtly-SUBSCRIPTION’ related prepaid plan with my regular billing period of 2nd month to 15th month billing and I have been paying regular for the services and based on one of your customer executive call and SMS intimation received on 25th, 26th, 27th 28th & 29th July 2020 of an offer as following HURRY! Special Advance Independence Offer, Get 1Mth Extra by renewing your Hathway A/c.[protected] with Rs.1821/- for 3Mth, Pay online or cal [protected].T&C and also made my payment reference as following Payment of Rs 1821 has been initiated towards your Hathway Broadband Account No [protected] with Txn ID [protected]_[protected]. Please keep this Txn ID for future reference.

And I am now asked to pay as per the below message:

Dear customer, Account [protected] is due for renewal on 27-NOV-20.Pls Pay Rs 1814 to enjoy uninterrupted services.To pay click https://tinyurl.com/yxqje6f9 .

I request your intervention in resolving the above issue and advice your customer care executive of his rude behaviour and to continue to my earlier normal payment my next payment date of 15th Dec 2020 as per the offer details and my payment.

Thanking you,

Best Regards,

Manoj