Hathway — usage check, and connection quality

Use this link to login and check the service usage statistics
http://payonline.hathway.com/MQSubscribe/selfcare/Default.aspx?tabid=103&ctl=Login

I've installed Hathway connection a month back. It worked good for a month only. Now after the first recharge the connection is very slow and in a week time the connection went off thrice. I'm using the 10gb at 5mbps speed plan 1 point something GB out of 10gb is still left but the speed is so poor right now that on WhatsApp I'm not able to send text. But my GB consumption is still on no matter if I'm getting the speed or not. Pethetic customer service always pick the call after 4 to 5 minutes of hold. So pissed off right now with the service I would love to get a feed back on my issue

i have installed hathway connection just a week ago and now my speed is downgraded to 256mbps and when i asked the customer care they said i have used all the Gbs. They said that on first day that was 13 july 2016 i used 10 gb of data which i never did. I will not be using hathway any more and i will not even suggest anyone. Company is cheater and i iam even thinking about consumer forum to get my money back

Since August 24, 2016 I am using Hathway Broadband Connection and I have not experienced any problem regarding connectivity. I am getting 50 Mbps speed almost regularly though on two or three occasions I noticed slightly low speed of 25 - 40 Mbps. During initial days I had a Quota issue but it was sorted out though Nodal Officer /Appellate Authority (?) never replied me back despite repeated calls and e-mails. May be there is no tradition of replying in Hathway Organisation particularly among top bosses.