Hathway — Very frustating customer service

Address:

Surat, Gujarat

Dear team, Account:- 862284 My hathway connection was suppose to be renew on 21-Aug-2015, as per process i opened hathway.com and gone to login into my account. But, to my surprise i was getting error "user ID entered has been expired". So, i thought it might be some error, so i gone for forgot pasword recieved a new password.when i entered that again the same problem were coming. On[protected], So i called the most pathetic customer service centre on earth to tell my problem, they said its account related problem so we cannot help call customer care in morning and press 2. On[protected], i called up customer care and press 2 to talk with account people.to my utter surprise they said "sir, its a technical problem call customer service and press 1". I have done that, and almost explaining all the details again and again that executive told me to put a mail to surat.[protected]@hathway.net . I have send mail to above mentioned id with the screenshot of problem. I received a bounce mail stating quota of the mail has been exceeded. I was helpless at that time, and was very frustrated. On[protected], in the morning i again put a mail to mentioned email id, and it was through. I received a reply, stating thank you for your mail our executive will contact me. I received a call from executive, i explained him about all problem he said, he will get back to me after resolution and he never turned back. I waited, and called customer care they said your account is de-activated due to non-payment .i said i want to activate it but, that error is coming, he said helpdesk people will call me. On[protected], i again put a mail to surat helpdesk with cc nodal officer and one of the director of company Mr.Dulal Banerjee To my surprise, my mail got bounce from all email id. Again i send the mail to same, recipient and it was throught. On[protected], problem was still there. I called there bombay customer care, they said they cant do anything as it is related to surat so i have to contact surat office only. I had made payment to hathway via quickpay option for Rs.2800, and asked them to renew it. Customer care, executive said its related to account department call them tomarrow in the morning. On[protected], i callled customer care executive to account department, they said i have made 41Rs less payment. So, i have made that payment then and there. I have called them and requested to activate my account.she said "sir, your connection is renewed and now activated" When i came home in the night after my office, to find out that my connection is still not working. My all problem stand unclear till now:- 1) user id entered expired 2) connection not working And to my surprise, i have put Mr.Dulal banerjee in my all mail communication to escalate the matter so that i can get resolution from them. But, i think Mr.banerjee is incapable to hold the position to solve this problem of there customer from there team. I hope hathway executive, customer care will be capable to handle this. Regards,