Hathway — WiFi Router money refund

gowrish

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I got fed up with Hathway services and finally requested for termination nearly 2 months back. Now, you guys are neither turning up to collect the wifi router nor refund my amount. Its been more than a month now... no response even after multiple complaints. Your customer executives are reckless and saying after we have raised a complaint and no one is giving the ticket number and seniors email ID or contact number. Because they are worried about their job. I take this opportunity to update you that the response that I got from Hathway is pathetic and that forced me to terminate the connection and opt ACT. Now how long do I need to wait???? Will I get my deposit back???????? Please help me in lodging a complaint against the services.

Was this information helpful?

No (0)

Yes (0)

Hathway customer support has been notified about the posted complaint.

Apr 23, 2015

Updated by gowrish After waiting for nearly 20 minutes got connected to their customer service executive and that bastard is asking me to come to their office to return their WiFi router. Even their appellate authority (ap.[protected]@hathway.net) service is hopeless. When customers ask for a new connection they are attending like dogs and if the same customer asks for resolution they disappear.
Hopeless service and hopeless staff.

Faced lot of issues connectivity issues. I request other customer, better not to take connection from HATHWAY.