Hathway — Worst customer service and cheating customers

I have taken a hathway broadband connection from hathway and paying 1179 rupees monthly. The sales person said we will get 150 mbps but I never get more than 30 mbps on wifi and 70 mbps on lan. When trying to raise complaints about bad speeds on app, the app says complaint number so and so has been created but it does not show up on the dashboard meaning that their automated system creates a fake complaint number so that the customer is pacified. When I raised a a new complaint on device not working, only then the complaint number was reflected on my dashboard and I got an sms. I think they are cheating customers by pacifying them with a fake complaint number generated for low speed complaint

Also the customer service person I spoke to, Mr Devaraj, was extremely rude and tried his best to justify things. They hathway company cheats people stating that they provide very fast internet at high speeds but we never get high speeds. When you speak to customer service they say on wifi the speed is divided by number of devices connected, or you need to be near the modem to measure the speed, or will ask you to choose your town as option on speedtest.net so they can show that speed is high but in reality we are connected to you tube and so many sites outside of India, or the customer service says that you will get high speed only on LAN.

These things are not part of the advertisement and nor do they state such things on the products being sold. If this is not written, and customer is not duly informed then it is basically cheating the customer in legal terms. I will file a legal complaint with consumer court for outright cheating customers