Hathway — Worst service and customer support team, Overcharging, Cheating.

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am a user of Hathway Broadband internet service A/c No. 1171106. Recently i changed my plan from speedway 5 Mbps to Flash 2 Lite, my a/c reflect usage 5811 MB only and Today only i receive a message from hathway mentioned that Hathway internet a/c 1171106 has crossed 100% usage limit, your speed is downgraded. Please let me know that i[censored]sage limit is 11 GB(mentioned as per plan), Actual usage 5811/1024 MB = 5.67 GB. How it is equal to usage limit. Also my due date for payment is 13-Mar-15 (SMS received), A/C deactivated on 10th-Mar-15. This kind of service i never expected from hathway, Feeling Cheated. Even customer support team is not updated about a/c is prepaid or postpaid, At the time of connection sale person took Rs.1122/-(inclusive all taxes) after that every month hathway charge 1270, 1372, 1170, Is every month taxes varies or plan cost ?????????????????????????????????????????????????????????