Hathway — Wrong Plan activated and not providing committed internet speed

Address:

Pune, Maharashtra

Hi, This is Hardik and I am Hathway customer with A/C : 1245732. I have purchased its "HD 2 STREAM" plan for 4831 Rs on 02/01/2015 which is 6 months plan and I will get 50 mbps speed untl 15 GB usage and then it will b downgraded to 1 mbps. I have attached payment receipt of my plan. But Hathway has activated HD 1 plan which is lower speed plan with less amount. I am getting poorest Internet speed. I have been talking to their customer care since 3 months regarding my speed issue and they keep saying that I have exceeded 10 GB so ur speed is downgraded to 512 Kbps but actually My plan says I will get 50 mbps until 15 GB and then it will b decreased to 1 mbps. Regarding Internet speed, they are not providing committed speed. It takes too long time to open simple facebook or twitter or gmail. It is really irritating and frustating speed to work with. I have purchased their plan to attend my business meetings and video call for work but I could never make it successfully with their speed. They are cheating people like me and many more. I have made complains for this many times but never resolved. I tried to reach their technical helpline but they never resolved my problems. They just create complaint and close it without doing anything. I have many complaint reference number which has been closed without resolving my issue. Some reference numbers are "12226883", "12231971" "12138631". There is long list of such numbers. I also written to their Nodal officer "[protected]@hathway.net" but i did not get any help from him. I also written to "[protected]@hathway.net", "[protected]@hathway.net", "[protected]@hathway.net" I have contacted them many times but they never replied. I really become sick of such pathetic services. I have all recordings of chatting with your customer care. So I would like to request you to help me to upgrade my plan to HD 2 STREAM with immediate effect. And since they ruined my 3 month's work with pathetic speed and wrong plan, I need 3 months extension with my current plan as compansation. Please help me to resolve my problems. Thanks a lot in advance, Hardik