[Resolved]  Hathways Broadband — Inadequate service / speed

Address:	Mumbai City, Maharashtra, 110018
Website:	hathways.com

Sir,

My account no. Is [protected]. I have subscribed for 50mbps 75 gb unlimited pack. From day one you have not been able to provide me the speed for which i have paid to you. I am making a complaint daily with your customer care.

The service of hathway broadband is the worst. Yesterday, when i was speaking to your representative, i was told that whenever i face any problem, i should switch off the router for 5 minutes. To my querry that is anybody else in hathway incompetent as no body in the last 10 days had not told this thing to me, he could not reply.
Today, one parveen, engineer visitted my residence and changed the router. The speed at that time was 48.5 at around 7.45pm. However, when i checked the speed again, this was as under:

10.56 pm 1.41
11.14 pm 10.55
11.23 pm 3.22

The above speed is on 14.4.2016. It is really disgusting that i am getting this speed against a payment of 50mbps.

I have everything on record with me. All the complaints are recorded and saved.

If hathways incompetent to provide me the speed for which i have paid, i need my money back. I have not paid for a tension to me daily.


Surjit singh

Tele [protected]