Havells — Defective geyser havells monza ec 10 litre

Address:

Jabalpur, Madhya Pradesh

I had purchased a geyser make havells (10 litre monza ec) from m/s universal electricals, s-5, vikas bazar, malviya chowk, opp. anjuman school, jabalpur @ rs.6, 250/- on 20.11.15. i regret to inform that after a short span of three months, during the course of heating the water, smoke was found to be generated inside the geyser, and subsequently i contacted havells customer care ([protected]). after registration of my complaint, a local engineer attended the geyser informed that the packing inside was burnt out, thus he removed the entire packing inside then.
Recently, say; 1st week of this month (july'16), while switch on the geyser, sparking was observed at the point of outlet pipe and subsequently, havells customer care was contacted (ref: call no. fg070246 dt.07.07.16) and my complaint was allotted to some electrical enterprises. then the engineer attended the geyser informed that some component inside was burnt out and needs replacement, which assured to be replaced within five days. however, the problem did not resolve till 18.07.16 and i compelled to contact again to havells customer care on 19.07.16 (ref :call no. fg 192883) and the complaint allotted to some akriti enterprises. consequent upon this, an engineer namely mr. subhash ([protected]) attended the geyser today (20.07.16) and informed that some component inside the geyser has burnt out and needs replacement. however, he assured to replace the same by 21.07.16 but the condition is preferably just as wait and see.
I regret to inform that in a span of eight months after purchase of the above geyser, it was repaired three times and being a customer, i have lost the faith on it as the geyser does not serve the purpose as and when required.
I request to kindly replace the above geyser (which was recorded during my last call to havells customer care referred above) or refund the money at the earliest.

Yours faithfully,
Sunil kumar,
D-310, apsara apartments,
South civil lines, jabalpur 482001 (mp)