[Resolved] Havells — Exhaust fan

vishalkumar89

from Gurgaon, Haryana

Address:

282007

I had register a complain for an exhaust which was purchased around 1 month back & stopped working after several follow up with customer complain headline no one turned up. Atlast i registered a complain under consumer forum & drafted an email to havells... Then 2 person visited my home in a car with a new exhaust motor... When i checked the serial no in warranty card it was different on the new motor... They insisted to take new exhaust with warranty card having mismatched number.

I refused, this is really cheap & on professional tactics played by such a company, they are trying to be over-smart.

Please beware of such an act by company employees.

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Jul 13, 2017

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2017

Havells India Customer Care's response Dear Sir (Vishal Kumar),

We sincere apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin code with us on havells.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells

Verified Support

Jun 07, 2017

Havells India Customer Care's response Dear Sir (Vishal Kumar),

We are still awaiting for your response. Please share your mobile number/complaint number and your area Pincode with us on havells.[protected]@gmail.com. We assure you we will look into this right away.

Regards
Team Havells

Verified Support

Jun 12, 2017

Havells India Customer Care's response Dear Sir (Vishal Kumar),

We hope your concern has been resolved now. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells