Havells India — Wall fan- poor quality no action by customer care- poor quality service mechanics

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New Delhi, Delhi

I have been using Indo hi-speed fan for last 5 years with no complaints. As it started looking old and had some noise. I changed it to Havells hi speed- Swing platina. It stopped rotating in 2 months and then I called customer care. No action happened and then winter's came so I forgot. I have been calling Havells customer care for last 2 months now since May. Finally in June a mechanic arrived. Once he left we realized he has actually broken the throat of the fan while installing a part. We called back at the customer care and new mechanic came, and then a new one next time and another one after that to ask and check the same thing again and again. Finally this last person came with replacement part and told us that unfortunately the part does not belong to the model which is there and somehow fixed that part in the fan. The fan stopped working the next day. . We contacted the customer care and for last 10 days, the customer service keeps saying they will do something about it but after daily calls to the customer service, they keep telling me that they are escalating it. But nothing happened. I am fed up of this. and I really want that your forum should do something about it. My complaint no. is 150955 and the last I spoke to a customer care supervisor called Naresh. Thanks Atul sharma