[Resolved] HDFC Bank — 5k cash deducted due to power off at atm | |||||
Today at hdfc atm i was about to withdraw money but during cash receiving moment atm power went off and cash deducted from my account and not credited yet, the person at atm somehow manage to take out the card from the atm but told me cash to be credited which not yet happened, kindly help me to get back my 5k cash as I need it urgently. Atm ID- PIENBG35 Amount deducted-5K My icici account no[protected] Timing of transaction- 02:36 PM on 16/04/2019 Was this information helpful? | |||||
Apr 26, 2019 Complaint marked as Resolved Received cash HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 17, 2019 HDFC Bank Customer Care's response Dear Customer, With reference to your complaint regarding a debit placed on your ICICI Bank account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank branch where you hold the bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always. -Bejoy HDFC Bank Customer Assistance | |||||
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