[Resolved] HDFC Bank — Amount Refund | |||
Hi, I try to withdraw the money of Rs.10, 000 from the indian bank atm on 6th April 2017. I received the SMS that i withdrawn the money at 8:27 p.m but i didnt get the cash from the ATM and it went for temporarily out of service. I have raised the complaint using my debit card details to this number [protected] and gave a complaint letter in the HDFC bank located at the Pallavaram branch. Pls find the complaint number details given below Complaint number : 1289989 Raised On : 7 April 2017 It's a huge amount. I have not received any update regarding this complaint as of now.. Pls do process this issue ASAP and refund my amount Thanks Jothi Was this information helpful? | |||
May 15, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Apr 12, 2017 HDFC Bank Customer Care's response Dear Customer, As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer’s account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. We would like to inform you that immediately on receipt of your complaint dated April 07, 2017 we had raised a chargeback on Indian Bank vide reference number 1289989. If the acquiring bank whose ATM was used to conduct the transaction does not revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed, the amount will be credited to your account on the 7th working day from the date of complaint. Incase the acquiring bank provides a proof of the validity of the transaction the same will be forwarded to your home branch. A letter to that effect will also be sent to you and the account will not be credited. The status of the complaint will also be communicated to you through SMS on your mobile number. -Manoj HDFC Bank Customer assistance | |||
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