[Resolved] HDFC Bank — Atm dispute | |
I tried to withdrawal rs. 6000/- from kotak bank najafgarh atm which is on the right side of the hdfc bank, since hdfc bank atms were not working the security guy told me to use the kotak bank atm instead. I used the card and i have not rcvd the money but the amount is deducted from the account. Kindly reverse the amount. Thank you Kind regards Naveen kumar. Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Sep 22, 2020 HDFC Bank Customer Care's response Dear Customer, As an HDFC Bank customer, when you transact at a non-HDFC Bank ATM the transaction is routed through ATM networks authorized and governed by the RBI. As per the extant RBI guidelines, disputes pertaining to non/short dispensation of cash need to be resolved by way of Charge Back, wherein the card issuing bank raises a chargeback on the acquiring bank whose ATM was used to conduct the transaction. The acquiring bank has to revert with a valid proof in the form an ATM Log indicating that the funds were successfully dispensed failing which the customer's account will be credited within 7 working days from the date of complaint. Furthermore, as per the network operating guidelines, the ATM log is sufficient and conclusive proof of successful cash dispensation. -Nadia HDFC Bank Customer Assistance. | |
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