HDFC Bank — ATM machine problem

Address:

Bangalore, Karnataka

Its not about money, its just how big compnies are serving people. I have acct in ICICI and as i wanted money i went to withdraw money from HDFC atm near JP NAGAR 2nd phase Bangalore. As the machine takes the card inside, as soon I entered the amount of withdrawal power went off and there was no UPS no security or no1 to assist what needs to be done. For no mistake of mine I had to stand infront of that ATM machine till the power comes as i dint know what was their procedure. I dint receive the card. And when I went the security was there and he told me i need to go to the bank for the card, when i called the bank they told me i ill have to fill a form with their CS and then after 5 working days i will be receiving the card. For their mistake why should I wait. And when they have the card i can provide the ID proof so why cant they return my card? I had to again go get a Instant card as it was emergency for me, where they charge for the card. So for no mistake of mine, I had to run behind this leaving my all works. The amount I spent may be not a big amount, but the procedure they are following is troubling ppl. As i have listen to siilar problem with HDFC bank bfr aswell. Please resolve this issue. I dont want to pay for others mistake.