[Resolved] HDFC Bank — Cheating Customers. Very Bad Service.

manojmanu1988

from Coimbatore, Tamil Nadu

Address:

641027

Two years back I was informed by HDFC representative regarding “Health Insurance Policy” for two years and end of the maturity period I will get the refund amount; this was a special offer only for me. I recognized in between that the information given was wrong so I just cancelled the policy then too I got a call from HDFC representative told me the same information and made me cancel the request.

Now the policy is about to get expired and I got a call again and told me to register another policy so I will get refund for first policy so I did. And presently no information regarding refund when I enquired also the representative gave her personal number to contact her if I need any clarification but that number is not valid.

I am using HDFC account for more than 5 years and maintaining very good account balance, RD, FD, , , But I am totally disappointed now also I had a plan to open a demat account and I already gave request but I cancelled it now due to very bad service. I am planning to close this account as soon as practicable.

Note: Representative name is Pavithra.

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May 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com along with the following details:

• Complete branch details
• Name of the representative
• Your registered contact details

Kindly quote the ref ID TTU[protected] in subject line.

-Natasha
HDFC Bank Customer Assistance

Oct 20, 2016

Updated by manojmanu1988 Please find below details as requested in the “Consumer Complaint Forum”

• Complete branch details –
HDFC Bank (HDFC0001588)
Address: Gokulam Towers, 100 Feet Road, Gandhi Puram, Coimbatore, Tamil Nadu 641012

• Name of the representative – Pavithra

• Your registered contact details –
eMail id: [protected]@live.com
Mob no: +91 [protected]

Also I will send the same from my email id.

Thanks & Regards,
Manoj

Oct 20, 2016

Updated by manojmanu1988 Natasha,

I believe that your data base have details of everything.

Can you also please refer what details have been filed for my policy cancellation in between and why did I withdrew my request immediately. I hope if you check this you can easily understand what is going on internally.

Thanks for your attention to this matter.

Oct 22, 2016

Updated by manojmanu1988 I don’t know what’s going on with this HDFC, they crazy. I’m totally disappointed about my policy and gave complaint but I’m getting call from HDFC representatives to renew the policy.

I am totally disturbed, not even able concentrate about my work. I am getting minimum 8 to 12 calls per day from hdfc for their marketing. If I say no everyone are asking reason and no one is cutting the call till they hear my entire story.

Anyone from HDFC please take action on this and respond me as soon as possible if not I don’t have any option rather than approach the banking ombudsman or other officials.