HDFC Bank — Credit Card default

Hi
I was having a credit card with HDFC Bank, due to COVID Infection I was unable to pay my dues In the month of June, In Month of May my outstanding balance was about 18000, but after that, I stopped receiving bills and In August I got a call from KOTAK BANK stating that HDFC has sold out my Credit Card Portfolio? Now I owe about 39000 as an outstanding balance which is uncredible I tried to reach out to the HDFC collection team they said they dont have any information of my accounts they deleted entire history from my credit card account on netbanking as well as on their end. Now they did not even reply and after a while, they stopped receiving my calls. This is terrible? how can this be even possible?
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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