[Resolved]  HDFC Bank — Credit card lifetime annual charges not waived off as promised

Address:

Mumbai City, Maharashtra

I am an existing HDFC account holder from Juhu, Mumbai. I received a call from my relationship manager, a Ms Nishta Poojary, who said that the card would be free of any annual charges and this was lifetime. I checked with her so many times, she said she would attach my Vodafone postpaid bill and that would do it. I submitted whatever documents were asked by the person who came home and eventually received the card.
Not trusting HDFC i checked with this Nishta Poojary lady more than 5 different times and each time she promised me it was done. Finally when the statement has come, i have been charged 1150 rs for "annual charges".
I am absolutely livid, never going to use this credit card and will discontinue it immediately plus shut down my savings account.
HDFC executives are so misinformed about what they are selling that there is such a big disconnect between departments.
Imagine a relationship manager being your worst nightmare.
I suggest you guys take action against this woman. I have tried calling her multiple times and each time she doesn't even come on the phone, i have even sent her multiple mails to the same i.d. she wrote to me from along with her line manager. Their landline number is 46130304.