[Resolved]  HDFC Bank — Credit Card NOC against full payment

Dear Sir/Madam,
With reference to above subject, I need NOC against credit card number 0004639********9504.
Details are as below:-

1.Name of Card Holder:-Abhijeet Kulkarni

I have paid all my outstanding payment of Rs.6, 048/- through PhonePe & Netbanking.Payment details as per below,

Payments -
1. Date 01/05/2021 Rs. 2, 047/- phone pay (refer WA0005 JPG)
2.Date 24/04/2021 Rs. 500/- phone pay (refer WA0006 jpg)
3.Date 15/02/2021 Rs.3, 500/- phone pay (refer WA0007 JPG)
4.Date 17/02/2021 Rs.1, 500/- (Net Banking)

Total:-Rs.7, 547/- paid on HDFC Credit Card against outstanding of Rs 6, 048/-

Due to non-use of my credit card till November 20, 2020. HDFC Bank sold the card to Kotak Mahindra Bank. I received a mail from Kotak Mahindra Bank's recovery agent Phoenix ARC stating that I owed Rs. 6, 047 / - which I did not use anywhere. However, I paid the amount and sent the payment screen shots to the Phoenix ARC as proof.
customercare.[protected]@phoenixarc.co.in. (refer attached PDF)

Surprisingly, they have made a write-off entry in CIBIL against my card. This has reduced my CIBIL Score by 200 points..

I have made several reminders to Kotak Bank, Phoenix ARC but I have not received any reply from their side. Now I am unable to take a new loan due to low CIBIL score.

For solving this issue, Phoenix ARC needs NOC from HDFC bank for clearance of payment against Credit Card Number [protected].

After receiving NOC from HDFC bank they will update the my CIBIL.

Therefore, Request you to kindly do the needful immediately.

Regards,

Abhijeet Kulkarni